Get in touch
Office: 877.605.8430
Fax: 310.598.1738
Info@majesticchauffeured.com
Terms & Conditions of Service Policy
Grace period:
Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. Majestic Chauffeured International logistics team works hard to give chauffeurs enough time to be in position prior to reservation pick-up time. For each reservation, customers are granted a window of time to greet their chauffeurs at the requested pick-up time and location before incurring waiting time charges.
Airports pickups:
Majestic Chauffeured International logistics staff monitors all commercial airline arrivals to ensure on-time airport pickups. A forty-five (45) minute grace period is allowed on all domestic arrivals and seventy-five (75) minutes on all international arrivals, starting from the scheduled time of pick up. Wait time charges will apply after the grace period and are incurred in quarter-hour increments, based on the vehicle’s hourly rate.
Non-Airport pickups:
For all pickup locations other than airports, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Changes and Cancellations:
We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for all trip reservations must be submitted to Majestic Chauffeured International staff by telephone, voicemail will not be accepted. Changes/cancellations via e-mail require twenty-four (24) hours advance notice (Info@MajesticChauffeured.com). Changes/cancellations via phone require eight (8) hour advance notice for our corporate-owned markets, Ten (10) hours advance notice when traveling in our affiliate markets, and twenty-four (48) hours when traveling in our international markets. Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fare, including a twenty (20%) percent gratuity charge, plus all applicable taxes.
Please be advised that cancellation policy can vary for buses, minibuses, and event related bookings without notice.
No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty (20) percent gratuity plus all applicable taxes will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting Majestic Chauffeured International at 877.605.8430
Rates:
Rates are subject to change without notice. Majestic Chauffeured International, LLC is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control. The quoted rate presented on your reservation confirmation is an initial estimate of the cost of service as reserved and is not intended to represent the actual total cost of the trip. Unexpected Wait time, taxes, extra stops, incidentals, vehicle damage or additional requested services may change your hourly rate and total balance.
Charter Reservations:
Hourly billed reservations are charged at a 4 hour minimum which is calculated from the time the vehicle leaves the garage until it returns back to the garage. 20% gratuity for the assigned Chauffeur will be automatically added to the final bill in addition to any tolls, parking, taxes and fees related to the requested service.
Majestic Chauffeured International, LLC or any of its affiliates cannot be held responsible for passenger flights, trains or buses that are missed, cancelled, diverted, delayed or any other incidents the company cannot control which results in failure by the customer to comply with the above required cancellation policy. We will do our best to fulfill client needs, in these instances, however you may be subject to wait time or cancellation fees. Your signature on our waybill and or credit card authorization form signifies your complete understanding and agreement to abide by these terms and conditions for the requested service. Chauffeurs will not provide or permit any open alcoholic beverage in any of our Vehicles. Failure to comply with any request from our Chauffeurs will result in immediate termination of service at any physical location and
forfeiture of any funds paid or billed, No refunds or service credit will be given.
